ব্যবহারের শর্তাবলি

Terms of Service (English)

Last updated: 27 September 2026 · Qafila · qafilapro.com

This is an English rendering of the Bengali terms above for readers and reviewers. Where the two differ, the Bengali text governs.

1. What Qafila is, and is not

Qafila is software that helps a Hajj or Umrah group leader (“Muallim”) organise his group: pilgrim records, ledgers, itineraries, reminders, heritage and amenity maps, ritual counters and — with consent — location sharing.

Qafila does not sell Hajj or Umrah packages, does not arrange visas or tickets, and does not act for any travel agency. Your travel contract is with your agency or Muallim, not with us, and any complaint about that contract is between you and them.

2. Who may use it

You must be 18 or older and able to enter a contract; if you open an account for an organisation you must be authorised to bind it; and you must comply with the law where you use the app.

3. Accounts and security

Keeping your sign-in details, PIN and phone safe is your responsibility — the books live in an encrypted database on the device, so use a screen lock. An agency is responsible for what the people it adds to its account see and do. Tell us at once if you believe an account has been compromised.

4. A Muallim's and agency's particular duty

If you enter another person's data, which is what a Muallim's work involves, you confirm that:

• you have the lawful right and any consent needed to collect it;
• you told the pilgrim what you are recording and why — in particular passport, national ID, medical conditions and medications;
• you collect no more than you need, and delete it when the need ends or the pilgrim asks;
• you look at a pilgrim's location only in order to find him — every look is logged with your name;
• you will not use this data for any other purpose, and never for marketing.

This duty cannot be passed on. Breaching it is the agency's liability, and we may suspend the account.

5. Trial and subscription

• A new agency gets a free trial; continuing to work after it requires a subscription.
• When a subscription lapses, your data is not deleted — the books stay on the phone; the subscription features pause until it is renewed.
• The app works offline, but must reach the server at least once in a 30-day window so the subscription can be verified.
• Some features (for example the AI assistant) are tied to a subscription. Which feature belongs to which may change over time; significant changes will be announced.
• To ask how a subscription is obtained and what it costs, speak to your agency or contact us directly.
• Tell us about a duplicate payment or a mistake on our side and we will put it right. Time already used is not normally refunded.

6. Location sharing, trackers and SOS

These are not emergency services. The SOS button does not call police, ambulance or rescue services — it alerts the people in your own group. In a real emergency contact the local emergency number or the Saudi authorities first.

• Location sharing is the pilgrim's own decision and he may switch it off at any time.
• Accuracy and timeliness depend on the phone's GPS, connectivity, battery and the handset's own power management. In crowds, indoors or on a weak network a position may be wrong or stale.
• Tracker-tag features work on a best-effort basis and depend on the tag's battery, distance and nearby phones.
• Using any of this to follow a person without their knowledge and consent is strictly prohibited.

7. The AI assistant

• It can be wrong. Check what it writes or calculates, especially anything about money.
• What you type or say to it is sent to our provider to produce the answer — see the privacy policy.
• Do not put other people's sensitive details (passport numbers, medical descriptions) into it.
• If a reply is offensive, wrong or inappropriate, report it to us from inside the app; reports are reviewed and acted on.

8. Religious and ritual information

The guide, supplications, dhikr, prayer times, Qibla direction, Miqat alerts and the Tawaf/Sa'i counters are provided as an aid. Prayer times and Qibla are calculated and depend on your phone's location, clock, compass and nearby magnetic interference — the local mosque's timetable and the authorities' instructions are final. A counter may miscount a lap; keep your own reckoning. For rulings, consult a qualified scholar.

9. Your data and backups

• What you enter is yours (or your agency's). We store and synchronise it; we do not own it.
• You can export a backup file. That file is in your hands and contains pilgrims' personal data — keep it safe and do not pass it on.
• Uninstalling the app deletes the on-device database. Without sync there is no way to recover it.
• Account and data deletion is described in the privacy policy.

10. What you must not do

• Use someone else's account, or record anyone's data without the right to do so.
• View, or arrange to view, a person's location without their consent.
• Interfere with the server, with sync or with subscription verification, or try to unlock features by any trick.
• Modify and redistribute the app under another name, or resell any part of it.
• Use the app for anything unlawful, deceptive or harmful.
• Send automated or excessive requests that degrade the service.

The ride-sharing board (শেয়ারে ভাড়া). Posts and requests there are read by other agencies, so the app asks you to accept its rules before your first post or request: real journeys only; no fake posts, scams, requests for advance payment or advertising; no abusive or hateful language; no pilgrims' or anyone else's personal details; no links. Any post or message can be reported, and its agency blocked, from inside the app. We review every report; content that breaks the rules is removed, and an agency can be suspended from the board. A post reported by several agencies leaves the board on its own until it has been reviewed.

11. Updates

A copy installed from Google Play is updated through Play. The copy distributed from our website tells you when a newer version exists and leaves installing it to you. Older versions may stop working correctly.

12. Ending and suspension

You may stop using the app at any time and ask for your account to be deleted. We may limit or suspend an account for a serious breach of these terms — in particular sections 4, 6 and 10 — with notice where we reasonably can, and immediately where the risk requires it. If we discontinue a feature we will give reasonable notice so data can be exported.

13. Limits on our liability

The app is provided “as is”. We work to keep it correct and available, but we do not warrant uninterrupted service, error-free calculations or always-accurate positions. To the extent the law allows, we are not liable for travel losses, business losses, lost time or indirect damages, and our total liability will not exceed what you paid Qafila in the preceding 12 months. We are not a party to, and not liable for, your Hajj or Umrah contract, visa, tickets, hotel or transport (section 1).

14. Governing law

These terms are governed by the laws of Bangladesh, and disputes fall under the jurisdiction of the competent courts of Bangladesh. Please talk to us first.

15. Changes

If these terms change, the date at the top of this page changes with them, and significant changes are announced in the app or by notification. Continuing to use the app after a change means accepting it.

16. Contact

Email [email protected], or phone or WhatsApp +880 1846 569599, 10:00–22:00 Bangladesh time. The About us screen inside the app also lists how to reach us.